Spinner
Regional Accounting Firm

Outcome

Overview

1Rivet responded to a competitive RFP that included 3 vendors. Client key pain points included inconsistent service delivery, outdated technology, recurring staff turnover, high cost & rigid solution model.  

1Rivet was awarded the contract to provide FM services displacing a 17-year incumbent.  Planned, coordinated & executed the seamless transition of services during the Covid pandemic.  Assumed the Managed Print Services agreement associated to twenty-three assets.  Introduced cloud technology workflow; increasing operational efficiency while decreasing labor & software costs by 22%.  Expanded services to include on-site notary and high touch point sanitization.

Industries

Financial Services, Accounting
Financial Services, Accounting

Capabilities

No items found.

Scope of service

Notary
Notary
Mail
Mail
Conference Center Support
Conference Center Support
High Touch Point Sanitization
High Touch Point Sanitization
Shipping & Receiving
Shipping & Receiving
Managed Print Services
Managed Print Services
Supply Management
Supply Management
Kitchen Hospitality
Kitchen Hospitality
Print Production
Print Production

Technology

1TrakIt Cloud Application Modules:
Copy It
Copy It
Used to submit & manage copy jobs.
Mail
Mail
Used to sort, deliver & account for all mail/packages.
Fleet
Fleet
Used to manage a fleet of copiers, equipment & assets.
Work It
Work It
Used to log, assign & track service requests.
Visitor Log
Visitor Log
Used to check-in guests & notify hosts.