Spinner
Higher Learning - Nonprofit Educational Institution

Outcome

Overview

1Rivet responded to a competitive RFP that included 3 vendors. Key pain points were poor service delivery, lack of technology, non-secure document repository/on-demand materials library, complex offsite chargeback reporting, no monthly management reporting, and unengaged account management. Utilized two vendors to provide local & global printing/fulfillment services creating quality assurance challenges impacting their client-user training experience.

1Rivet was awarded the contract displacing 25-year incumbent. Executed the seamless transition of FM services as well as refreshing the copier fleet within 30 days of contract award. Centralized print & fulfillment services to client HQ location providing needed quality assurance of training material shipments. Introduced cloud technology workflows & a digital storefront solution improving operational efficiency while decreasing labor & equipment costs. Responsible for design & setup of the new Print Production and Fulfillment Center. As an added value during COVID, we assisted with the management of 3rd party vendors responsible for the HQ build-out as well as completing the digitization of documents, packing and moving of employee workspaces.

Industries

Higher Education (Federal Government and Private Sector)
Higher Education (Federal Government and Private Sector)

Capabilities

No items found.

Scope of service

Mail
Mail
Fulfillment
Fulfillment
Shipping & Receiving
Shipping & Receiving
Print Production
Print Production
Supply Management
Supply Management
Managed Print Services
Managed Print Services

Technology

1TrakIt Cloud Application Modules:
Mail
Mail
Used to sort, deliver & account for all mail/packages.
Fleet
Fleet
Used to manage a fleet of copiers, equipment & assets.
Work It
Work It
Used to log, assign & track service requests.

RSA:

  • WebCRD: automates ordering, fulfillment, ticketing, production & chargebacks