Spinner
Major Trade Association

Outcome

Overview

Competitive RFP with 8 vendors. Client key pain points included poor service delivery, lack of technology, complex chargeback reporting, no monthly management reporting and unengaged account management.

1Rivet was awarded the contract to provide FM services to client employees & building tenants, displacing 17-year incumbent. Planned, coordinated & executed the seamless transition of services as well as refreshing their copier fleet within 30 days of implementation. Introduced cloud technology workflow; increasing operational efficiency while decreasing labor & equipment costs by 28%. Facilitated the introduction and transition of office supplies vendor reducing the cost of paper by 27%. Successfully conducted client-staff satisfaction survey within 60 days, achieving a score of 4.75 out of 5 rating.

Industries

Non-profit Association
Non-profit Association

Capabilities

No items found.

Scope of service

Mail
Mail
Shipping & Receiving
Shipping & Receiving
Loading Dock Management
Loading Dock Management
Print Production
Print Production
Conference Center Support
Conference Center Support
Supply Management
Supply Management
Managed Print Services
Managed Print Services

Technology

1TrakIt Cloud Application Modules:
Copy It
Copy It
Used to submit & manage copy jobs.
Mail
Mail
Used to sort, deliver & account for all mail/packages.
Book It
Book It
Used to book & manage conference rooms & amenities.
Fleet
Fleet
Used to manage a fleet of copiers, equipment & assets.
Work It
Work It
Used to log, assign & track service requests.

UniFlow / SmartPrint:

  • Remote monitoring of consumables, error messages, and meters
  • Secure print with badge release for print jobs
  • Chargeback reporting