1Rivet is helping the client design, develop and deploy a mobile application for use by their customer base. The application will allow customers to self-serve on activities that normally require a call to the customer service center
1st mobile application launched by the ignition interlocking industry.
Lower customer service operating costs
Enable customer to self-service on highest call volume issues.
Make secure payments.
Sign lease
Order device recalibration
Reset device lockout
Outcome
Enhanced customer education through a embedded knowledge center
Easy access to current account issues and clear steps to resolve.
Online payments through Heartland payment gateway
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Industries
Telecommunications, Media & Technology
Capabilities
DevOps, Digital Experience, Quality Engineering, Software Engineering
