Major Trade Association (A)

Competitive RFP with 8 vendors. Client key pain points included poor service delivery, lack of technology, complex chargeback reporting, no monthly management reporting and unengaged account management.

1Rivet was awarded the contract to provide FM services to client employees & building tenants, displacing 17-year incumbent. Planned, coordinated & executed the seamless transition of services as well as refreshing their copier fleet within 30 days of implementation. Introduced cloud technology workflow; increasing operational efficiency while decreasing labor & equipment costs by 28%. Facilitated the introduction and transition of office supplies vendor reducing the cost of paper by 27%. Successfully conducted client-staff satisfaction survey within 60 days, achieving a score of 4.75 out of 5 rating.

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