1Rivet responded to a competitive RFP that included 3 vendors. Client key pain points included inconsistent service delivery, outdated technology, recurring staff turnover, high cost & rigid solution model.
1Rivet was awarded the contract to provide FM services displacing a 17-year incumbent. Planned, coordinated & executed the seamless transition of services during the Covid pandemic. Assumed the Managed Print Services agreement associated to twenty-three assets. Introduced cloud technology workflow; increasing operational efficiency while decreasing labor & software costs by 22%. Expanded services to include on-site notary and high touch point sanitization.
Financial Services Accounting
Scope Of Service
Conference Center Support, High Touch Point Sanitization, Kitchen Hospitality, Mail, Managed Print Services, Notary, Print Production, Shipping Receiving, Supply Management