Microsoft Dynamics 365 Consulting Services

Strategy Planning

If you’re looking to improve the way you do business with Microsoft Dynamics 365, we offer a strategic planning approach that focuses on streamlining and improving your business processes.

This approach is centered around three key stages:

• Envisioning the business application
• Solution design
• Creating a detailed solution specification

During the envisioning stage, we prioritize understanding the specific processes you aim to enhance. During this step, we make sure Dynamics 365 aligns with your operations, without getting bogged down in technical complexities.

The solution design stage covers the designing of a Microsoft Dynamics solution that is not only effective but also tailor-made for the way you do business.

Finally, in creating a detailed solution specification, we develop a thorough specification that includes in-depth descriptions of functionality and integrations that, most importantly, integrate with your existing systems.

Architecture Planning

With our approach to architecture planning, we aim to bring clarity and organization to complex business systems, utilizing Dynamics apps to create a more structured and efficient operational framework.

Step One: We address the inherent complexity of a multi-component business environment. By leveraging Dynamics apps, we aim to transform these complexities into a streamlined, organized system.

Step Two: We map out data flows within the Dynamics apps environment. This involves a thorough analysis to ensure a clear understanding of how data moves and interacts across different components.

Step Three: We model intermediary data stores. Under this step, we develop models for data storage solutions that are specifically designed to optimize data storage and access within the Dynamics apps framework.

Step Four: We implement cross-system integration. This step is aimed at enhancing functionality and efficiency by ensuring seamless interaction between various components of the Dynamics apps ecosystem.

Readiness Consulting

Our approach to readiness consulting centers on providing ROI as soon as possible. We help your business focus on sections with the potential for significant improvement and efficiency gains.

We’ll also help educate your team with up-to-date knowledge about the latest advancements in AI, robotics, ERP, and customer engagement.

Our strategic planning sessions are also designed to demonstrate how Dynamics 365 technology works specifically with your business processes.

Migrations

Our team assesses your current solutions and objectives. We conduct a thorough components assessment, considering business functions, processes, time allocation, and your technical architecture.

The core of our service involves planning and designing a custom-built migration strategy.

From then on, we manage and standardize your data during migration, controlling complexity by removing duplicates and standardizing outcomes.

We also test sample data in a sandbox environment to ensure accuracy and review the entire process for a comprehensive solution design.

Implementations

Our experienced team of certified consultants ensures a low-risk, streamlined process with a unique approach, providing support at every step as a Microsoft Gold Partner.

We specialize in simplifying complex Dynamics 365 implementations, enabling teams to go live faster and with more confidence.

We also make sure your base of operations is right before configuration and data movement.

After the initial implementation phase, we initiate testing and user adoption. This includes multi-point inspections and user acceptance testing.

Dynamics 365 Support

At 1Rivet, we take full ownership of support issues from start to finish. Our team is dedicated to researching issues, implementing fixes, and documenting resolutions.

We manage and prioritize support tickets diligently to adhere to Service Level Agreements (SLAs). Keeping customers informed about the progress of their tickets is a priority.

Supporting and strengthening customer relationships is also key. We ensure clear and consistent communication with clients, building trust and understanding.

Managed Services

We offer comprehensive managed services and support for Dynamics 365—everything from custom development, project management, training, to maintenance.

Services include::

• System upgrades: We keep your Dynamics 365 up-to-date with the latest versions for enhanced functionality.
• Custom enhancements: Tailoring Dynamics 365 features to precisely fit what your business needs.
• System maintenance: We conduct regular maintenance for optimal performance and reliability.
• Issue resolution: We take on system-related issues effectively and efficiently.