Everything You Need to Know About Dynamics CRM Integrations

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Picture this. You’re at the helm of a growing business. You’ve achieved success through effort, strategic planning, and an unwavering focus on customer relationships. But as the scale of your operations expands, managing these relationships skyrockets. You need a tool that manages your customer relationships—that’s where Dynamics CRM (and integrations) comes into play.

Microsoft Dynamics CRM is more than just a Customer Relationship Management (CRM) tool. It’s an integrated, data-driven solution that improves how you interact and do business with your customers.

Dynamics CRM is designed to enhance your customer relationships by providing you with a complete view of your customer interactions, streamlining your processes, and enabling personalized customer engagement.



The Top Microsoft Dynamics CRM Integrations

By integrating Microsoft Dynamics 365 CRM into your business, you’re not just adopting a tool; you’re embracing a philosophy of customer-centricity.

It connects all your departments from sales to marketing to customer service, providing a holistic view of each customer. It allows everyone in your organization to understand what customers need and want at any given time. It’s about time you stop chasing information and start using it strategically.

But the real beauty of Dynamics CRM lies in its flexibility. This flexibility is realized through Dynamics CRM’s integration capabilities.

Now, let’s dive into the top Dynamics CRM integrations that can propel your business into a new era of customer relationship management powered by business applications.

In a nutshell…
MS Dynamics CRM Integrations
Source: CRM Software Blog


Document Creation Tools

Dynamics 365 CRM empowers you to populate proposals, quotes, contracts, and other sales documents with CRM data. These documents remain connected to the corresponding CRM opportunity even when exported, and their opens and views are tracked in your CRM.

One of the most useful options for Dynamics CRM integrations and document management include:

  • DocuSign for Dynamics: DocuSign is an industry standard for obtaining electronic signatures securely. You can send the relevant documents to all the relevant parties, allowing for easy review and approval.



By integrating your CRM with your ERP solution, you can keep your entire organization on the same page.

Dynamics 365 CRM already connects to Microsoft’s existing ERP solutions—Dynamics 365 Business Central for small and mid-market businesses and Dynamics 365 Finance and Dynamics 365 Supply Chain Management for enterprise businesses.

For another tool that draws on the power of Dynamics CRM data integration, we recommend Jet Reports.

  • Jet Reports: A powerful financial reporting tool, Jet Reports is valued because of how fast it provides data access through flexible reporting and analytics. With Jet Reports, you can easily create reports for Excel, build reports easily with drag and drop modules, and improve report accuracy. All doable in real time.


Project Management

Service companies managing concurrent projects can benefit immensely from software that tracks progress and organizes responsibilities. Integration with your project management system can help schedule client work, manage team resources, and keep projects on time and within budget.

Another of our favorite tools for enterprises with Dynamics CRM integration include:

  • proRM Fast Start: One of the leading Dynamics 365 CRM integrations for project management, proRM Fast Start helps you easily track time and costs for every project. The approval manager simplifies managing employee entries into a project, and the gantt chart option allows for easy data visualization of your project timeline.
Learn More About Microsoft Dynamics CRM


Business Reporting Tools

If you think of business reporting, you’re likely immediately thinking of Business Intelligence (BI) tools as another essential integration for your CRM. Dynamics 365 CRM provides access to useful analytics features such as dashboards and advanced find tools. Power BI can bring meaningful data from across your company into one central location.

When your CRM, ERP, and other systems bring data together, it’s easier to spot trends, identify problems, and make informed decisions.



By integrating Dynamics 365 CRM with marketing automation platforms, you unlock the potential of truly personalized and responsive customer engagement.

If your company favors email marketing, Mailchimp’s Dynamics CRM integration is one great option—allowing you to create new leads and create subscribers from new Dynamics leads and tap into marketing potential with sending emails.

Still Not Sure Which Dynamics CRM Integration to Choose?

With a team of experts on staff, we’re here to help.


How Do I Create a Dynamics CRM Integration?

First, identify your business requirements. What do you want to achieve with this integration? Do you want to streamline your sales process, improve customer service, or gain better insights into your customers’ behavior? Once you have a clear understanding of your goals, you can choose the right integrations.

Second, you need to select the right API, provided by Microsoft, which allows you to integrate your Dynamics 365 CRM with third-party apps. But it may be a challenge to pick the right one. Simply puts:

  • Dynamics Web API: This API helps you integrate systems through HTTP requests that pull data from your CRM.
  • Online Management API: Meant to help improve customer engagement, this API improves sales, customer service, project management, and more.
  • SOAP-Based APIs: These are known for being an older API, operating mostly with processes and messages instead of general data. These are among the most used, so you may need a SOAP-based API to connect with third-party software.
  • REST-Based APIs: These are newer and more flexible than SOAP-based APIs, but your programmers still need to provide the architecture to make sure everything integrates appropriately.
  • Apps Built to Integrate With Dynamics: And then there’s your essential apps meant to integrate seamlessly with Microsoft Dynamics 365 and make business processes even easier to manage.

Third, implement the integration. This involves setting up the chosen integrations in Dynamics CRM, testing them to ensure they work correctly, and then deploying them in your live environment. It’s advisable to engage a Microsoft partner like 1Rivet, who can guide you through the process and ensure a smooth and successful integration.


Seamless MS Dynamics CRM Integrations—Guaranteed

Revolutionize your operations and bring coherence to your processes with Microsoft Dynamics CRM integrations. At 1Rivet, we put a human touch in technology. Our team of professionals, equipped with a deep understanding of diverse business operations, will work closely with you, keeping your business objectives at the forefront.

From financial operations and document creation tools, we are adept at creating seamless integrations that streamline your operations and empower your teams.

Are you ready to streamline your customer management? Connect with us today.


Mike Rolfes


Mike Rolfes

Mike Rolfes is a Developer/ Application Architect turned Business Development professional with 25+ years of experience in the IT industry. Mike’s professional background uniquely situates him to understand a CIO's or Business' technology issues and partner with them to build holistic software solutions for their organization.