Intelligent Automation: What It Is and How it Works

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In this digital age, it’s no surprise that intelligent automation is quickly becoming a major player in the business world. Businesses are now able to automate tasks such as data entry, certain elements of customer service, and certain marketing tasks—all making these tasks take only a fraction of the time they did before.

Companies can now save time and money while freeing their employees to dedicate their efforts to more value-added activities. If you’re curious if your business could benefit from intelligent automation, then read on for a deeper dive into what it is and how it can help you and your business.


What is Intelligent Automation?

At its core, intelligent automation involves the use of technology to eliminate manual tasks. By automating mundane processes that would typically require a human touch, businesses can drastically reduce the amount of time and effort needed to complete a task while also improving accuracy and consistency.

On a practical level, intelligent automation combines robotic process automation (RPA) and the power of AI and other automation technologies to create an adaptable processing engine to automate business processes.

The addition of intelligent process automation not only reduces stress for staff members but also improves the customer experience. Customers benefit from quick responses when they have questions pertaining to topics that can warrant an automated response like “Where is my package?”

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Intelligent automation is already being utilized across industries, from healthcare to manufacturing and retail.

In healthcare, AI-powered robots are being used to diagnose diseases faster and more accurately than ever before. In retail, intelligent automation definition is helping companies manage inventory levels and optimize pricing strategies.

The potential applications of intelligent process automation are virtually limitless. As intelligent automation technologies continue to evolve, so too will the possibilities for using AI-powered automation in different industries and applications.


How Intelligent Automation Works with Robotic Process Automation (RPA)

Robotic process automation (RPA) and intelligent automation are two of the most popular cognitive technologies used to automate business processes. But how do they work together?

RPA is a form of automation technology that uses software robots, or bots, to complete back-office tasks such as extracting data or filling out forms. These bots can be programmed to handle repetitive and rule-based tasks quickly and accurately.

intelligent process automation

Source: Deloitte Insights


On the other hand, intelligent automation goes beyond RPA by incorporating artificial intelligence technologies such as machine learning and natural language processing (NLP) into the automation process. This allows for more complex tasks to be automated, such as customer service inquiries or fraud detection.

The key difference between RPA and IA is that RPA focuses on automating repetitive tasks while IA takes an integrated approach to help you automate complex processes. By combining AI with RPA, companies can achieve greater efficiency and accuracy in their operations.


The Benefits of Implementing Intelligent Automation

Let’s take a look at some of the advantages of implementing intelligent automation platforms in the workplace:


Streamline Business Processes

By automating business processes such as order fulfillment or payment processing, you can save time while ensuring accuracy and consistency across departments or projects. (Thanks to less room for human error.) This improved efficiency increases productivity and helps teams meet deadlines more effectively, ultimately leading to higher profits over time.


Boost Employee Morale

Employees want to feel appreciated and valued in their roles, and automating tedious tasks gives you the opportunity to give your team meaningful work. This not only boosts employee morale but also helps foster a culture of innovation within your organization.


Cost Savings

Another benefit of using intelligent automation is how much you can save over time. By eliminating manual labor associated with certain tasks and processes, businesses are able to reduce costs while still achieving their desired results.

This allows companies to invest their budget into more strategic areas, such as marketing or product development, without sacrificing quality or customer service.

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Enhanced Customer Journeys Experience 

Automated systems and digital transformations can provide customers with personalized experiences tailored to their preferences, answering questions and providing product information.

This type of customization increases customer loyalty and helps drive sales in the long run. In addition, digital automation processes enable businesses to respond to customer inquiries quickly and accurately, which not only improves customer satisfaction but also boosts brand reputation.


Examples of Automation in the Real World

Successful implementations of intelligent process automation (IPA) can be seen across industries, showing just how beneficial intelligent automation can be for companies of all sizes.

At 1Rivet, we’ve worked with a number of clients to implement intelligent automation solutions.

For example, we were able to help UHY leverage AI and machine learning to automate their EFS (tax) and workstream reports generation on configurable scheduled dates.


Intelligent Automation

Through this process, the robot was able to create an individualized report for each employee and send an email to them, improving accuracy and consistency as well as reducing end-to-end business process times.

Similarly, Segal McCambridge Singer & Mahoney automated their billing process by automating invoice generation from their financial software and uploading it to e-billing solutions. This allowed the e-billing team to quickly trigger the automated process whenever needed, by sending an email to the robot.

These are just a few examples of how businesses can benefit from implementing intelligent automation solutions. By streamlining processes, reducing costs, and improving customer service, organizations can gain a huge competitive advantage that will help them stay ahead in today’s market.


Final Thoughts

As the digital workforce continues to evolve and embrace the power of technology, intelligent automation presents a unique opportunity for businesses to optimize their operations.

Maximizing the potential of such automation, however, requires careful consideration before implementation or configuration. This includes taking into account which tasks are suitable for automation (especially those that are heavily repetitive) and how best to integrate the system into existing platforms or processes.


Driving Results with 1Rivet’s Intelligent Automation Solutions

When looking at your intelligent automation options, you need to work with a partner who guarantees seamless deployment from day one. We have been helping businesses of all sizes leverage the power of technology to streamline their operations and increase efficiency for over 15 years.

Access a team of experienced and knowledgeable professionals who can guide you every step of the way in implementing robotic process automation solutions.

1Rivet can help you get started quickly, expand steadily and scale seamlessly with our end-to-end RPA services — from strategy and planning all the way through deployment, optimization, support, and maintenance.

Ready to take the first step towards smarter business processes? Contact 1Rivet today.