Microsoft Dynamics 365 2023 Release Wave 1: Explained.

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Microsoft Dynamics 365 2023 Release Wave 1 introduced many groundbreaking updates from April to September 2023. These innovations underscore Microsoft’s unwavering commitment to delivering significant capabilities to transform businesses across diverse sectors.

Overview of Dynamics 365 2023 Release Wave 1:

The 2023 release introduces countless new features across various Microsoft Dynamics 365 applications, including Marketing, Sales, Customer Service, Finance, Supply Chain Management, and more, along with enhancements to Microsoft Viva Sales and the supply chain platform. This release aims to fortify interconnected sales and marketing capabilities and optimize organizational efficiency, enabling businesses to reach higher levels of marketing maturity.

Key Innovations and Enhancements:

Marketing:

Dynamics 365 Marketing will witness the rollout of features like a new B2B analytics dashboard, frequency capping, multiple email recipient activation, and customizable preference centers to bolster output and campaign impact analysis.

Sales:

Enhanced sequence capabilities, AI-powered suggestions, and a renovated form layout in Dynamics 365 Sales aim to streamline personalized and account-based engagement. Additionally, Viva Sales continues to refine the seller experience in Teams and Outlook, facilitating seamless in-context collaboration experiences.

Service:

The Customer Service application empowers agents with unified routing, voice features, and integrated Teams collaboration. Enhanced AI capabilities and analytics are aimed at increasing efficiency across contact centers.

Finance & Operations:

Enhancements in Dynamics 365 Finance focus on improving visibility into data and automating complex tax scenarios, while Dynamics 365 Supply Chain Management aims to elevate agility and resilience across supply chains.

Human Resources:

Dynamics 365 Human Resources is set to broaden the Human Capital Management ecosystem, integrating employee information and expanding payroll partner networks to cover global organizations.

Commerce:

Dynamics 365 Commerce is introducing new B2B experiences, improving payment flows, and enabling asynchronous payment capabilities to support various “buy now pay later” methods.

Fraud Protection:

A new Assessments API in Dynamics 365 Fraud Protection allows businesses to define and configure their fraud protection measures tailored to their specific needs.

SMB Solutions:

Dynamics 365 Business Central focuses on enhancing finance capabilities for intercompany transactions and improving warehouse management processes to aid customer onboarding and operations.

Customer Insights & Voice:

Customer insights will receive improvements in data interoperability, governance features, and architecture evolution, allowing deeper insights and more tailored experiences.

Key Dates:

  • Release Plans Available: January 25, 2023
  • Early Access Available: January 30, 2023
  • General Availability: April 1, 2023

Empowering Transformation:

This release reinforces Microsoft’s dedication to enabling digital transformation by offering cutting-edge services and capabilities. These features will be rolled out with options for automatic enablement for users, admins, makers, or analysts, providing flexibility and ease of adoption to cater to diverse business needs.

Microsoft Dynamics 365 2023 Release Wave 1 encapsulates Microsoft’s visionary approach, showcasing its commitment to fostering digital transformation and business evolution. As a Microsoft Partner, 1Rivet is excited about the transformative potential this release holds and is eager to assist businesses in leveraging these new capabilities to drive their organizational success to new heights. We look forward to hearing your feedback and thoughts on these forthcoming enhancements and engaging with you to help you realize your digital transformation goals.

Feel free to share your thoughts and feedback in the Microsoft Dynamics 365 community forums. Microsoft values user input and strives to incorporate it to make continuous improvements.