A Comprehensive Review of Microsoft Dynamics 365 ERP (2023)

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Microsoft Dynamics 365 is an advanced total business solution that satisfies the need for an ERP and CRM in one fully integrated system. However, it’s not the only option out there and it may not be the right fit for everyone. This comprehensive Microsoft Dynamics 365 ERP review will help you make that decision for yourself.


What is Microsoft Dynamics 365 ERP?

As a comprehensive, cloud-based ERP, MS Dynamics 365 gives businesses the unique option of having a robust ERP and CRM system packaged into a single, fully integrated solution. If a company doesn’t require both systems, that’s okay–Dynamics 365 is available as an individual CRM or ERP.

Microsoft rolled out its Dynamics 365 solution in 2016. This gave users cloud-based options to retain the capabilities and benefits of their already popular Dynamics suite of products, while leveraging the convenience and power of the cloud. Before 365, Dynamics products were primarily on-premise solutions.

“When Microsoft rolled out their cloud-based 365 solutions of Dynamics products, companies could continue to use products that they already know–such as Outlook, MS Office, and others—while leveraging the convenience, scalability, and benefits of the cloud.”

Brian Fenn, VP of Sales, 1Rivet


Key Features of MS Dynamics 365 ERP

Since rollout, Microsoft Dynamics 365 ERP has become a well-loved solution for companies of all sizes, industries, and demographics. Over 64,000 companies worldwide rely on Dynamics products to run and grow their business. Why do so many choose it over others? Below are six reasons why.


Flexible Deployment Options

Dynamics 365 ERP can be tailored to a company’s preferred infrastructure. On-premise, cloud-based, hybrid, private, and public cloud options are available when deploying this ERP. Its range of deployment options means companies can customize their solution based on their business goals, budget, and security needs.


Financial Management

Core financial management is a key feature of the MS Dynamics ERP. The Dynamics 365 Financial application allows teams to have greater visibility and control over financial activities in a way that empowers better decision-making, automates business processes, and lowers costs and risks.

As it naturally integrates with other MS communication and collaboration tools, it’s an ERP that is easy to implement and for users to understand.


Ease of Use

Most people are familiar with Microsoft operating systems and probably were exposed to MS applications, such as MS Word and MS Excel, during school. The beauty of an ERP made with an MS operating system is most of your team will already have an understanding of how it works and how to navigate the software.


Get informed on how MS Dynamics is changing businesses for the better in our blog:



No two corporate business systems are the same; which is why an ERP that can be customized to a company’s unique processes and systems is key for maximizing productivity and the value gotten from investing in an ERP. MS Dynamics 365 ERP can be customized to match your needs.

Examples of potential customizations with a Dynamics 365 ERP include:

  • Implement access control rules. Manage who has access to financial and supply chain data.
  • Customize workspaces. Create and personalize workspaces specific to your processes.
  • Microsoft AppSource. Easily explore and try extensions to customize your ERP quickly and seamlessly.



Microsoft Dynamics 365 ERP doesn’t operate in isolation; it thrives on seamless integrations that empower businesses to connect various modules and external applications for enhanced functionality. Whether you’re looking to synchronize data across departments or automate tasks, Dynamics 365 ERP offers robust integration features.

One of the standout integration capabilities lies in its ability to seamlessly connect with other Microsoft products such as Office 365, Power BI, and Azure. This means your team can effortlessly access and share data within familiar environments, streamlining communication and collaboration.

Whether you need to integrate with e-commerce platforms, CRM software, or industry-specific tools, Dynamics 365 ERP provides the flexibility to adapt and evolve with the market’s ever-changing requirements and get a competitive advantage.



Automating critical, but repetitive, tasks is eliminating error-prone issues and saves time for businesses of every type and size. The Dynamics 365 ERP allows teams to embrace automation and incorporate advanced technologies, such as AI and Robotic Process Automation (RPA), that enable them to take advantage of automated processes.

Examples of common automations include:

  • Data entry tasks
  • Invoicing
  • Inventory management


Microsoft Dynamics ERP Review: The Pros and Cons List

We’ve already established Microsoft Dynamics 365 is a versatile ERP solution that offers numerous benefits and business applications for companies looking to streamline operations and enhance productivity.

However, like any software, it has its share of advantages and disadvantages. In this section, we’ll explore the key pros and cons of using Microsoft Dynamics 365 ERP:


Table 1: Pros and Cons of Microsoft Dynamics ERP

Pros Cons
1. Comprehensive Integration

Microsoft Dynamics 365 seamlessly integrates with other Microsoft products like Office 365, SharePoint, and more. This facilitates efficient data sharing and collaboration across the organization.

1. Costly Implementation

One of the significant drawbacks of Dynamics 365 is its relatively high implementation cost, making it less suitable for small businesses with limited budgets.

2. Automation and Efficiency

Automation of various business processes leads to improved efficiency, reduced manual errors, and time savings.

2. Complexity

The platform’s extensive range of features can be overwhelming for users, requiring adequate training and expertise for optimal utilization.

3. Scalability

Businesses can scale up or down easily to match their evolving needs without the hassle of migrating data or investing in new systems.

3. Customization Challenges

While Dynamics 365 offers robust customization options, extensive customizations can be complex and may lead to compatibility issues during software updates.

4. Enhanced Security

Dynamics 365 ensures data security through features like multi-factor authentication and encryption, complying with industry standards.

4. Integration Challenges

Integrating Dynamics 365 with non-Microsoft tools or third-party applications can be challenging, requiring additional development and testing.

5. Data-Driven Decision-Making

The ERP provides a comprehensive view of data, enabling better-informed decision-making and helping businesses enhance their bottom line.

5. Vendor Dependence

As a proprietary platform, organizations using Dynamics 365 are reliant on Microsoft for updates, support, and new features, limiting control over its future development.


Microsoft Dynamics 365 ERP offers powerful tools for businesses to improve operations, but it comes with a price tag and a learning curve. Assessing your organization’s specific needs and resources is essential when considering its implementation. For best results, talk to a Microsoft Gold Partner.


Top Alternatives to Dynamics 365 ERP

If you’re considering alternatives to Dynamics 365 ERP, here are some top contenders:



Overview: Workday offers a cloud-based ERP solution known for its human capital management capabilities.

Key Features: It streamlines HR, finance, and planning processes, making it ideal for HR-centric organizations.

Pricing: Workday pricing varies based on modules and company size.

Reviews: Users praise its user-friendly interface and excellent customer support.



Overview: SAP ERP is a powerhouse in the ERP industry, offering comprehensive solutions.

Features: It covers finance, logistics, HR, and more, with extensive customization options.

Pricing: SAP ERP pricing can be substantial and tailored to individual business needs.

User Insights: Users appreciate its scalability but note complexity and high costs.



Overview: SAP S/4HANA is SAP’s next-gen ERP suite, focusing on real-time analytics and streamlined processes.

Features: It provides in-memory computing and advanced analytics.

Pricing: SAP S/4HANA pricing varies based on deployment options.

User Feedback: Users praise its speed but caution about migration challenges.


Netsuite ERP

Overview: Netsuite ERP is a cloud-based solution, known for its comprehensive suite.

Features: It covers ERP, CRM, e-commerce, and more.

Pricing: Netsuite ERP pricing is subscription-based.

User Experiences: Users highlight its flexibility but mention limitations in reporting.


Comparison of Top ERP Solutions


Table 2: Comparison of Top ERP Solutions with MS Dynamics 365 ERP

ERP Feature MS Dynamics 365 ERP Workday SAP ERP SAP S/4HANA Netsuite ERP
Deployment Cloud and On-prem Cloud On-prem & Cloud On-prem & Cloud Cloud
Focus Area General ERP HR & Finance General ERP Next-gen ERP Comprehensive
Key Features Sales Automation, Customer Service, and Finance Management HR Management and Financials Planning Finance & Accounting, Supply Chain, and HR Management Real-time Analytics, In-memory Computing, Streamlined Processes ERP, CRM, and E-commerce
Pricing Variable Variable Variable Variable Subscription


User Reviews Positive Positive Mixed Positive Flexible but some limitations


A Final Word on Microsoft’s Dynamics 365 ERP Platform

The ERP you choose needs to mesh seamlessly with your company’s goals and objectives as well as your budget, current infrastructure, and user knowledge level. For many, Dynamics 365 meets these requirements better than other options available today. The familiar operating system, flexible customizations, and deployment options make it a stand-out choice.

However, we know it’s not the right solution for everyone, and we encourage you to speak with a MS Dynamics 365 ERP consultant before making any commitments. At 1Rivet, we can help you determine if the MS Dynamics 365 ERP is best for your organization.

We are a Microsoft Gold Partner. We can also suggest ways to create new automations that will increase productivity and reduce labor hours needed for repetitive tasks.

Get in touch with the 1Rivet team today to discuss your automation and ERP options.