Should Your Business Upgrade from AX2012 to D365?

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Microsoft’s AX2012 is a scalable enterprise resource planning (ERP) and customer relationship management (CRM) software that many companies leverage to manage their business. Geared towards mid-level and large-scale companies, it is used to streamline processes related to finance and operations. In 2019, Microsoft began rolling out the newest version of the software, Dynamics 365. However, when it comes to upgrading this software to the latest and greatest, some businesses prefer to stick with what they know.

If you’re wondering if your workplace should upgrade to Dynamics 365, it’s important to first reflect on the needs of your organization. As always, it’s wise to take a close look at all your options before investing. For some companies, it may be prudent to switch to a new ERP vendor rather than stick with Microsoft. We’ll give you all the details below so you can make an informed decision.

Why Should You Upgrade to D365?

Like AX2012, the Dynamics 365 platform is an ERP IT solution that is designed to support current and future business practices. It also automates business processes by leveraging the integration of Microsoft Power platform services. So, why should businesses upgrade their current platform?

D365 is a cloud-enabled, web-based solution. This means that organizations no longer have to establish and maintain complicated on-site systems. Cloud-based infrastructure is the future, and D365 allows businesses to take advantage of its vast benefits. D365 also offers enhanced financial reporting along with integrated Power BI reporting services.

It’s becoming much more urgent to make the upgrade to D365 because Microsoft has officially announced a product’s end-of-life date for Microsoft Dynamics GP and AX2012 R3. Unfortunately, waiting to upgrade from the legacy version until after the product’s end date will cause problems. You’ll need to upgrade if you want continued access to application support, maintenance, and other key features. Additionally, it’s important to upgrade to take advantage of the enhancements published through the D365 model.

Why Some Clients are Choosing Not to Upgrade       

Beyond hesitancy, there are several reasons why some clients are choosing not to upgrade their software. Expertise is required for the upgrade to successfully complete Code and Data Migration, for one thing. The cost of implementation is also extremely high and requires engagement with a Microsoft implementation partner. Times are tough, and many organizations simply can’t afford the expense. The question around the cost and risk of NOT upgrading will need to be properly weighed by the business.

It’s also worth noting that some high-visibility project and technology stakeholders have concerns about the risk of failure. Migration and reconciliation are necessary, but failing to execute on time could lead to data issues.

Why Should You Partner with 1Rivet?

In 2018, we completed a Microsoft AX2012 To D365 F&O upgrade for a leading private equity company managing more than $52B in assets. In addition, we were able to migrate their code and complete data migration in a timely manner without any reconciliation issues.

At 1Rivet, our team adheres to Microsoft Lifecycle services’ methodology. Their upgrade process is automated and highly structured, especially when it comes to running the code and completing the data upgrade.

We offer various options for both offshore and offshore/onshore blending based on your preferences. For a price estimate, don’t hesitate to contact us.

1Rivet’s core foundation is ensuring client success, and we make sure to deliver value and quality work as a strategic partner to our clients. For more information on Microsoft AX2012 and D365, please email us at

Mike Rolfes


Mike Rolfes

Mike Rolfes is a Developer/ Application Architect turned Business Development professional with 25+ years of experience in the IT industry. Mike’s professional background uniquely situates him to understand a CIO's or Business' technology issues and partner with them to build holistic software solutions for their organization.